Last Updated: 7-10-24

We collect your data through various sources—our websites, promotions, etc.—and we use that information to help us provide the best possible experience for you. However, your information will not be shared outside of CitraChem Corp.

Privacy Policy

Your use of the CitraChem.com and PhytoCules.com (a CitraChem brand) websites and/or provision of your Personal Information or sensitive Personal Information to CitraChem Corp constitutes your consent to the use, storage, processing, and transfer of that information in accordance with this Privacy Statement.

For the purposes of the EU General Data Protection Regulation 2016/679 (the “GDPR”), except as otherwise expressly stated, the data controller is CitraChem Corp with an office at 916 Pleasant Street, Unit 12, Norwood, MA 02062. CitraChem Corp is an organization based in the United States. CitraChem, PhytoCules, and all subsidiaries of CitraChem have also adopted this Privacy Statement. Where your data is being collected and used by one of the subsidiaries, all references to PhytoCules herein shall mean the brand of CitraChem Corp.

QUESTIONS

If you have any questions or complaints regarding this Privacy Statement or any of the CitraChem websites, please contact us at [email protected] or by phone at 508-388-0676, or send a letter to:

CHANGES TO THIS PRIVACY STATEMENT

We will update this Privacy Statement from time to time, so please check back periodically. If at any point we decide to use Personal Information in a manner that is materially different from that stated at the time it was collected, we will endeavor to notify you of such changes (e.g., we will post a revised Privacy Statement with a new effective date, display the word “updated” next to the Privacy Policy link on each page on the CitraChem Websites, or otherwise) prior to implementing them.

PART I – WEBSITES PRIVACY POLICY

Throughout CitraChem Websites, there are forms for visitors to request information, products, and services. We use Personal Information from these forms to provide the products, promotional materials, or memberships that you request.

Forms on the CitraChem Websites that request financial information do so in order to bill you for products or services ordered. Unique identifiers (such as your email) are collected from website visitors to verify the user’s identity for access to restricted content or features on the CitraChem Websites.

This Privacy Policy discloses CitraChem’s privacy practices and contains detailed information about the following:

• What information do we collect?
• What are “cookies” and how does CitraChem use them?
• Do we share information with third parties?
• How do we use the information we collect?
• How can you review and modify your Personal Information?
• What is the opt-out policy for CitraChem Websites?
• Your California privacy rights
• Your European privacy rights
• What types of security procedures are in place to protect against the loss, misuse, or alteration of your information?

What information do we collect?

CitraChem Websites collect the following Personal Information about site visitors:

• Site Use Information: CitraChem collects technical information relating to each time a visitor comes to a CitraChem Website, including IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform type (e.g., Internet Explorer browser on a Windows platform). We may also collect information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. Gathering this technical information helps us to learn what browsers we need to support and helps us determine what sections of CitraChem Websites are most popular and how many visitors come to our site(s). You do not have to register with CitraChem Websites before we can collect this information.
• Information Provided to CitraChem: You (or in the case of representing your business, your employer) may provide Personal Information to us, which may include your name, home and/or work email address, postal address, phone number, and/or fax number, your employer and job title, demographic information about you (including birth year, etc.), and if you are making a purchase, your credit card information. Such information is only required to take advantage of optional products and services provided through CitraChem Websites. CitraChem collects Personal Information in the following ways from different parts of the CitraChem Websites:
  • Registration: When registering for specific services, we may ask for Personal Information. For example, if you subscribe to an e-mail newsletter, we will ask you to provide your e-mail address.
  • Online Purchases: When you make a purchase using the PhytoCules Store or when you subscribe to a CitraChem publication through the CitraChem websites, we may also ask for the same type of Personal Information. The number and variety of useful services on CitraChem Websites that may require the collection of Personal Information about you will continue to grow in the future.
  • Employment Applications: When you apply for employment with CitraChem using the CitraChem Websites, we may ask for your Personal Information, including copies of your Resume or CV, and any other information required to verify your qualifications.

What are “cookies” and how does CitraChem use them?

A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer. This unique number identifies your web browser to CitraChem computers whenever you visit CitraChem Websites.

The use of cookies is an industry standard, and cookies are currently used on most major websites. Most web browsers are initially set up to accept cookies. If you prefer, you can reset your browser to notify you when you have received a cookie. You can also set your browser to refuse to accept cookies altogether.

While CitraChem does not require you to use cookies, keep in mind that certain services will not function properly if you set your browser to refuse all cookies. To help serve you better, CitraChem generally uses cookies to:

• Identify return visitors. Cookies let us remember your web browser so we can provide personalized search agents.
• Display advertisements. CitraChem uses an outside ad company to display CitraChem-approved ads on our website and other websites. While we use cookies on other parts of our website(s), the cookies received with banner ads are collected by our ad company. These cookies allow CitraChem to manage the delivery of ads.

Do we share information with third parties?

Personal Information collected through CitraChem Websites is generally collected and maintained solely by CitraChem or its contracted vendors. We may share Personal Information in the following ways:

• Information You Give Us: Personal Information provided when you register for services or products. When you provide Personal Information about you on CitraChem Websites to register for a service, buy a product, or take advantage of a promotion, CitraChem will share such Personal Information as necessary to complete the transaction requested by you. Information provided when joining mailing lists or purchasing our products. CitraChem will share such Personal Information as necessary, including with any applicable CitraChem affiliate, to complete the transaction requested by you. CitraChem does not sell to third-parties e-mail addresses obtained from CitraChem websites or sales. Information provided when you apply for employment with CitraChem. If you apply for a position with CitraChem, you provide Personal Information required to verify your employment qualifications, including copies of your Resume or CV in order to do required background checks and education and employment verification, including your employment status as required by law or CitraChem policy. CitraChem does not sell or share Personal Information related to employment applications except as necessary to process the application, to conduct the required background checks and education and employment verification, or as necessary to comply with legal obligations. Sensitive Personal Information. CitraChem does not share with third parties sensitive Personal Information such as passcodes, social security numbers, credit card numbers, felony conviction information, or health information, except as necessary to complete transactions requested by you, to process employment applications, or to comply with legal obligations and under strict confidentiality and security protections; nor does CitraChem publish such sensitive Personal Information. Site Use Information: We disclose to third-party sponsors/advertisers aggregate statistics (i.e., impressions and click-throughs on a company’s advertisement). In addition, we may share aggregate website statistics with the media or other third parties. We do not disclose Personal Information to these sponsors/advertisers or other third parties as part of this process, only information in an aggregate form. CitraChem Subsidiaries: We also allow our brand websites, for example, PhytoCules, to use the information which you may provide when you register for services or products or when you join email or mailing lists in CitraChem to the same extent as CitraChem may use such information under this Privacy Policy and fully subject to the same limits as CitraChem is subject to on the use of such information under this Privacy Policy.

  How do we use the information we collect?

  We use your Personal Information according to the terms of the Privacy Policy in effect at the time of our use. We will only process your Personal Information, including sharing it with third parties where:

  • You have provided your consent, which can be withdrawn at any time
  • The processing is necessary for the performance of a contract to which you are a party, or in the case of CitraChem Employer Programs, for the performance of a contract between CitraChem and your employer
  • We are required by law
  • Processing is required to protect your vital interests or those of another person
  • Processing is necessary for the purposes of our legitimate commercial interests, provided your interests and fundamental rights do not override those interests

  We use Personal Information for the following purposes:

  • Information You Give Us: We use the Personal Information you give us:
    • To carry out our obligations arising from your purchases as a vendor and any other agreement entered into between you and us
    • To provide you with the information, products, and services you request from us
    • To arrange and deliver events sponsored or attended by CitraChem
    • To respond to your questions and provide related customer services
    • To improve the CitraChem Websites
    • To send you CitraChem publications, information, and special offers, and other information that CitraChem believes is relevant and useful to its clients and network of potential customers, where you have not opted out of receiving such information; we may automatically process your information to determine which products and services may be of most use to you. You may object to such processing by contacting us at [email protected]
    • To send you third-party information that CitraChem believes is relevant and useful to you, where you have given your consent
    • To notify you about changes to our brands or related services or to ask you to provide feedback
    • To administer and protect our business and websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
    • For those who apply for employment with CitraChem, to process your employment application, including background checks and education and employment verification, as applicable
    • To comply with all applicable laws or legal processes, including providing information on individual users to the appropriate governmental authorities where required by law enforcement or judicial authorities
    • In matters involving a danger to personal or public safety or to protect the rights, property, or safety of CitraChem, our partners, customers, staff, community members, or others, CitraChem may voluntarily provide information to appropriate governmental authorities
  • Site Use Information: As mentioned above, CitraChem uses the aggregate anonymous data collected to let our sponsors/advertisers know the number of impressions or views and the number of “click-throughs” on their advertisement(s). CitraChem also uses this aggregate anonymous data to perform statistical analyses of the collective characteristics and behavior of visitors to CitraChem Websites; to measure user interests regarding specific areas of CitraChem Websites; and to analyze how and where best to use our resources. Without such data, we would not know which parts of CitraChem Websites are the most popular, and we would not be able to change and update the content and services appropriately.
  • Exceptions: On occasion, CitraChem collects Personal Information through CitraChem Websites with the intent to afford a greater degree of privacy for such information than is otherwise set forth in this privacy policy. In those relatively rare situations where CitraChem does so, it will clearly disclose to you at the time it collects such information what degree of privacy will be afforded to the Personal Information collected at such time; and CitraChem will follow a process to assure that the specifically disclosed degree of privacy is in fact afforded to such information. For example, CitraChem may collect survey information through a survey where CitraChem’s use of any Personal Information from that survey is more limited than the general CitraChem Privacy Statement would otherwise allow; in such a case, CitraChem will disclose the stricter privacy policy governing that survey information at the time such Personal Information is collected from the survey respondent.

  How can you review and modify your Personal Information?

  You have the following options for modifying or causing to be deleted Personal Information or demographic information previously provided by you to CitraChem or its brands.

  • Email: [email protected]
  • Send mail to the following postal address: 916 Pleasant Street, Unit 12, Norwood, MA 02062
  • Call: 508-388-0676

  Your California Privacy Rights

  For California Residents Only. CitraChem may disclose your Personal Information to our subsidiaries or other third parties who may use that information to market directly to you. As a California resident, you have the right to opt out of having your Personal Information licensed to such third parties. We will not share your information after we have received your notification that you are opting out. If you wish to opt out, you have the options shown above.

  Your European Privacy Rights

  For European Residents Only. If you are based in the EU, in certain circumstances, you have rights under the GDPR in relation to your Personal Information.

  • Request access to your Personal Information. You may have the right to request access to any Personal Information we hold about you as well as related information, including the purposes for processing the Personal Information, the recipients or categories of recipients with whom the Personal Information has been shared, where possible, the period for which the Personal Information will be stored, the source of the Personal Information, and the existence of any automated decision making.
  • Request correction of your Personal Information. You may have the right to obtain without undue delay the rectification of any inaccurate Personal Information we hold about you.
  • Request erasure of your Personal Information. You may have the right to request that Personal Information held about you is deleted.
  • Request restriction of processing your Personal Information. You may have the right to prevent or restrict processing of your Personal Information.
  • Request transfer of your Personal Information. You may have the right to request transfer of Personal Information directly to a third party where this is technically feasible.

  Where you believe that we have not complied with our obligations under this Privacy Policy or European data protection laws, you have the right to make a complaint to an EU Data Protection Authority, such as the UK Information Commissioner’s Office. If you wish to exercise your European data subject rights, you have the following options:

  • Email: [email protected]
    Send mail to the following postal address: 916 Pleasant Street, Unit 12, Norwood, MA 02062
    Call: 508-388-0676

What kinds of security procedures are in place to protect against the loss, misuse, or alteration of your information?

CitraChem Websites have security measures equal to or better than those reasonably expected in the industry, such as firewalls, in place to protect against the loss, misuse, and alteration of your Personal Information under our control. While we cannot guarantee that loss, misuse, or alteration to data will not occur, we take reasonable precautions to prevent such unfortunate occurrences. Certain particularly sensitive information, such as your credit card number collected for a commercial transaction, is encrypted prior to transmission.

You are ultimately responsible for the security of your CitraChem login credentials. You should log out of your browser at the end of each computer session to ensure that others cannot access your Personal Information and correspondence, especially if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

PART II – CitraChem PRIVACY POLICY FOR INFORMATION COLLECTED OTHER THAN THROUGH CitraChem WEBSITES

If you submit Personal Information to CitraChem through any channel other than CitraChem Websites, the same privacy rules set forth at Part I above for CitraChem Websites will be applied to such Personal Information you submit through channels other than CitraChem Websites (including without limitation your opt-out rights at Part I Section 6 above), except as follows:

• The “cookies” and other tracking devices used by CitraChem Websites and described in Part I above do not apply to Personal Information gathered through channels other than CitraChem Websites.
• Hardcopy Personal Information provided to CitraChem which is not converted to electronic media and hosted by CitraChem will be subject to different security procedures than will stored electronic Personal Information. CitraChem has security measures equal to or better than those reasonably expected in the industry in place to protect against the loss, misuse, and alteration of your hardcopy Personal Information under our control.
• When CitraChem collects Personal Information through channels other than CitraChem Websites, it may in some instances apply a different privacy policy to such information; but where it does so, it shall conspicuously disclose to you at the time of collection what privacy policy will apply to such information. For example, CitraChem may collect survey information through a survey where CitraChem’s use of any Personal Information from that survey is more limited than the general CitraChem Privacy Statement would otherwise allow; in such a case, CitraChem will disclose the stricter privacy policy governing that survey information at the time such Personal Information is collected from the survey respondent.

Privacy Policy Effective July 2024.